Keeping your WordPress website maintained and updated is key to ensuring that your website is safe and secure and your web presence remains professional and cutting-edge. Unmaintained websites can suddenly start loading slowly, links brake, images won’t load properly, your website becomes very vulnerable to getting hacked, or just simply breaks because of automatic plug-in update. It’s also very important for the well being of your website to be running on the current operating system.

To submit service requests, you simply email [email protected] Our team will reply with a confirmation that the task was received, and either act on the request or reach out to you for more additional information for your service request.

Yes, you are able to switch plans with a 30 day notice. Please keep in mind that if you switch to a less hours time plan that will increase the monthly hourly special rate if you require any overage hours. Also, we do not prorate any remaining or future time or fees. 

Bill payment occurs monthly and is entirely automated. You just make sure you have a valid Visa, Mastercard, American Express or Discover card on file. Your payment will be processed every month within a few days of your billing date. Once your payment has been processed you will receive a receipt of payment for your records. 

No, this is done with our payment processor. When you enter your credit card details on our site, our payment processor securely collects your payment information and passes a token to our site to respond if payment is accepted. Our servers do not store your card info and using tokenization ensures that no sensitive card data ever needs to touch our server.